Skip to content

AI Automation Agency BD

AI Customer Service Agents

AI customer service agents that know when to hand over to a person

They answer from your own policies, act in your help desk and CRM, and pass the conversation to a person when it matters.

Answers from your policies Human handoff built in Every answer logged

A person behind every escalation · a log of every conversation

Book the free call Start the $209 diagnostic

Two ways to start

You know the requests

Free

30-minute call, then straight to a pilot

Tell us which customer requests the agent should handle. We scope one agent with you and send a written pilot quote.

Still deciding? Call anyway, and we will tell you honestly if the diagnostic fits better.

Not sure what an agent should handle

$209

Diagnostic, answered in about 1 working week

A paid, written answer: which requests an agent can resolve, which should stay with people, and what it would save. Then you decide on a pilot, or stop.

Then every project follows the same road

Free call30 minutes
DiagnosticAbout 1 working week
1Pilot15–20 working daysOne agent, 20–50 real cases
2Production20–40 working daysLive, with handoff and kill switch
3Managed operationsMonthly, stop any monthQuality checked every month

In plain words

What is an AI customer service agent?

An AI customer service agent is software that reads a customer's request, answers from your own policies and acts in your help desk or CRM, such as checking an order or starting a return, and hands the conversation to a person when the case needs judgement. AI Automation Agency BD, an AI, data and IT services company based in Bangladesh, builds these agents inside the tools your service team already uses.

Signs you need it

01

Most tickets ask the same few questions.

02

Customers wait hours for simple answers.

03

Your team has no time left for the hard cases.

Deliverables

We deliver agents that resolve the routine and pass on the rest

Customers get fast answers, your team gets the cases that need a person, and every conversation is on record.

Faster answers

Routine requests get an answer in seconds, from your own policies.

People where it matters

Complaints and judgement calls reach a person with the full history.

Every conversation on record

Each answer and action is logged with the source it came from.

Delivered to you

Request map

Which requests the agent resolves, which it hands over, and the rules between them.

A working agent

Connected to your help desk, CRM and order systems, and tested on your real cases.

Handoff and review queue

How conversations pass to people, with the history attached.

Runbook and handover

How the agent runs, how to change what it may do, and how to stop it.

Not includedSo your quote has no surprises
AI model usage feesPaid by you, directly to the AI provider
Help desk and CRM licencesFor the service tools you already use
Work beyond the agreed scopeQuoted first, as a written change request

Process and price

How much does an AI customer service agent cost?

Start free with a 30-minute call, or with a $209 diagnostic. A production agent starts from $1,575, and each stage is quoted in writing, because the price depends on how many requests it handles and which systems it acts in.

Your road, stage by stageStart at A or B. Both lead to the pilot.
STAGETIME AND COSTYOU GIVE USYOU GETTHEN YOU DECIDE
AFree callIf you know the requests
30 minutesFreeThe requests you want handled and the tools your team usesThe pilot scoped with you, and a written quoteGo to a pilot, or stop
BDiagnosticIf you are not sure
About 1 working week$209, fixedA sample of recent tickets, and time with your service leadA written verdict: what to automate, what to keep with people, what it would saveGo to a pilot, or stop
Both starts lead here
1Pilot
15–20 working daysFixed quote for one agent20–50 real cases and access to a test copy of your help deskOne agent judged on your real cases, with a go or no-go reportGo to production, or stop
2Production
20–40 working daysFrom $1,575 per agentAccess to your live tools and a named service leadThe agent live, with handoff rules, a kill switch and a runbookYour team runs it, or we do
3Managed operations
MonthlyMonthly fee, stop any monthA contact for escalations and change approvalsQuality checks, prompt and model updates, and regular reportsContinue, change scope, or stop

Starting from

$1,575

per agent in production. Systems where several agents work together start from $3,150.

What moves the price

  • How many request types the agent handles
  • How many systems it acts in
  • How many channels it answers on

Not in the price

AI model usage and help desk licences, paid by you directly at cost. Every quote is fixed in writing, in US dollars.

Know the requests?Book the free call › Not sure yet?Start the $209 diagnostic ›

How it works

How does an AI service agent handle a request?

In four steps: the request arrives, the agent answers or acts within your rules, a person takes the cases that need judgement, and every conversation is logged. Pick a request to see it run.

Intake emails, chats and tickets arrive in one queue AI agent answers from your policies and acts in your tools Person takes complaints, large refunds and judgement calls Result resolved, with the conversation recorded
Order status: illustrative process modelOn scheduleLate beyond your promiseINTAKECustomer asksabout orderAI AGENTChecks the ordersystemRESULTAnswers withtrackingPERSONTeam member offersa fixRESULTConversationlogged
A person decidesDecides what to offer when an order is late beyond your promise.
Systems it touchesHelp desk · order system · courier tracking

Illustrative models. Your systems, rules and limits are mapped before the build.

See your process here?Book the free call › Not sure which one fits?Start the $209 diagnostic ›

See it

Read every conversation

Each answer, action and handoff is logged with the source the agent used.

Test it

Prove it on your tickets

The pilot runs one agent on 20–50 of your real cases, with a go or no-go report.

Own it

Stop it any time

The agent runs in your accounts, with a kill switch your team controls.

Use cases

Which requests should an AI agent resolve, and which shouldn't it?

Pick an area. Each request shows what the agent does and what stays with a person.

REQUESTTHE AI AGENTA PERSON
Where is my order?AgentChecks tracking and repliesPersonHandles orders late beyond your promise
Change an orderAgentUpdates it before dispatchPersonApproves changes after dispatch
Cancel an orderAgentCancels within your rulesPersonDecides on exceptions

Examples of how requests are usually split. Your rules are set in the diagnostic or pilot. Need answers for your own staff instead? See Company Knowledge Assistants. Already run agents? See Managed Automation Operations.

A good fit if

  • Many requests ask the same questions
  • Your policies and order data sit in systems we can be given access to
  • You want a person behind every escalation

Not the right fit if

  • Most requests need negotiation or judgement
  • You want to remove the human route completely

Control

Agents answer the routine. Your people keep the decisions.

Approval gates

Refunds, credits and account changes above your limits wait for a person.

Conversation logs

Every answer, action and handoff is recorded with its source.

Limited actions

The agent can do only the actions you allow, in the systems you allow.

Kill switch

Your team can stop the agent within minutes.

Why now

What do customers expect from AI service?

87%

of customers say companies using GenAI for service must offer a way to reach a person.

Half

of companies that cut service staff because of AI will rehire by 2027, Gartner predicts.

38%

rise in AI spending by service leaders, while their service budgets grew 2%.

Source: Gartner customer survey, August 2026 · Gartner, February 2026 · Gartner, August 2026

Not sure which requests an agent should handle?

The $209 diagnostic tells you in writing which requests to automate, which to keep with people and what it would save.

Start the diagnostic Know the requests? Free call ›

Questions about AI customer service agents, answered.

Something not covered? Ask us on the free 30-minute call.

What is AI customer service agent development?

It is building an AI agent that answers customers from your own policies, acts in your help desk and CRM within limits you set, and hands the conversation to a person when it needs judgement.

How much does an AI customer service agent cost?

The first 30-minute call is free, and a diagnostic is $209, fixed. The pilot is quoted at a fixed price, and a production agent starts from $1,575. Systems where several agents work together start from $3,150.

How do human agents work alongside AI customer service agents?

The AI agent takes routine requests and passes the rest to your team with the full conversation and order history, so customers never repeat themselves.

Which requests should stay with people?

Complaints, refunds above your limit, account ownership changes and anything that needs judgement or empathy stay with people.

How do AI customer service agents improve?

With managed operations, we review a sample of conversations every month, check answers against a test set and update prompts or sources, with your approval before any change goes live.

How long does it take?

A pilot takes 15–20 working days. Starting with the diagnostic adds about 1 working week. Production then takes 20–40 working days.

AI Customer Service That Hands Over To A Person.

Start your processContact